Shipping policy
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**Shipping Policy**
**Domestic Shipping (Australia):**
1. **Shipping Rates & Delivery Times:**
- Standard Shipping: 3-7 business days. Rates start from AUD $13.
- Express Shipping: 1-3 business days. Rates start from AUD $18.50.
2. **Order Processing:**
- Orders are processed within 1-2 business days.
- Orders placed after 3 PM will be processed the following business day.
3. **Tracking Information:**
- Once your order has shipped, you will receive an email with tracking details.
- Track your order using Australia Post tracking portal.
**International Shipping:**
1. **Shipping Rates & Delivery Times:**
- International shipping rates vary by destination and size of the package.
- Standard International Shipping: 7-21 business days.
- Express International Shipping: 3-10 business days.
2. **Customs, Duties, and Taxes:**
- International packages may be subject to import duties, taxes, and customs processing fees once the shipment reaches the destination country.
- Customers are responsible for any fees related to customs and import duties.
3. **Order Processing:**
- Orders are processed within 2-3 business days.
- Please note that delivery times may be extended during peak seasons.
4. **Tracking Information:**
- Tracking numbers will be provided upon dispatch, where available.
- International tracking availability may vary depending on the destination.
**General Conditions:**
1. **Shipping Restrictions:**
- Due to shipping restrictions, we do not ship to certain countries. Please check our www.goodheartedvillains.com for the most updated list.
2. **Address Changes:**
- Customers are responsible for ensuring the correct shipping address is entered at checkout.
- Address changes after dispatch may incur additional fees.
3. **Lost or Damaged Packages:**
- In the event that a package is lost or damaged in transit, please contact us at chris@goodheartedvillains.com.au assistance.
4. **Contact Information:**
- For any shipping-related inquiries, please contact customer service at chris@goodheartedvillains.com.au or 0435753073
**Return to Sender:**
- If a delivery is returned to us due to incorrect address or refusal of the package, additional shipping fees may be applied.
By completing a purchase, you agree to the terms and conditions outlined in this shipping policy.
**Good Hearted Villains**
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